Terms of Service

1. Eligibility and business use

AuraLeads is intended for professionals, appointment setters, agencies and service providers. You must be at least 18 years old and legally able to enter into a contract. If you use AuraLeads for an organization, you confirm that you have authority to bind it.

2. Accounts and workspaces

You must provide accurate information, protect your credentials and promptly notify us of unauthorized access. The account owner is responsible for invited members and activity within the workspace.

You retain ownership of lead, note, pipeline and other customer data you submit. You authorize us to process that data only to provide, secure, support and improve the CRM as described in the Privacy Policy and, where applicable, the Data Processing Addendum.

3. Plans, subscriptions and payment

The Free plan requires no card. Paid web subscriptions are processed by PayPal in United States dollars and renew automatically every month or year, according to the option shown immediately before checkout. There is no paid-plan free trial at launch.

By confirming checkout, you authorize the displayed recurring charge until cancellation. Prices, billing frequency, included features and any applicable taxes are shown before payment. PayPal terms also apply to the payment transaction.

Native Apple and Google subscriptions, if introduced, will be sold and managed under the applicable store terms. A subscription purchased through one channel must be managed through that same channel unless we expressly provide a migration path.

4. Cancellation, refunds and plan changes

You may cancel at any time. Cancellation stops future renewals and paid access continues through the already-paid billing period; the account then moves to Free subject to its limits. We do not delete customer data solely because a paid plan ends.

Refunds and statutory withdrawal rights are described in the Refund Policy. Nothing in these Terms limits mandatory consumer rights that cannot lawfully be waived.

5. Acceptable use

You must comply with the Acceptable Use Policy, privacy, anti-spam and communications laws. You are responsible for having a lawful basis to store and contact each lead. AuraLeads does not provide contact lists or consent on your behalf.

6. Intellectual property and feedback

AuraLeads and its software, design, branding and documentation are owned by the operator or its licensors. We grant you a limited, revocable, non-transferable right to use the CRM during your account term. Feedback may be used without restriction or obligation, without identifying you publicly.

7. Availability and third parties

We aim to provide a reliable service but do not promise uninterrupted availability or a service-level agreement unless separately signed. Features may depend on providers such as Supabase, Vercel, Expo, Resend, PayPal, Google or app stores. Their independent services may be subject to their own terms.

8. Suspension and termination

We may restrict or suspend access when reasonably necessary to address security, fraud, non-payment, legal requirements or a material violation. When practical, we will give notice and an opportunity to cure. You may close your account from Settings or contact support for help exporting or deleting data.

9. Disclaimers and liability

AuraLeads is a workflow tool and does not guarantee appointments, revenue, conversions or other business results. To the maximum extent permitted by law, neither party is liable for indirect, special or consequential loss. Any limitation does not apply where prohibited by law, or to fraud, willful misconduct or obligations that cannot legally be limited.

10. Changes, notices and governing law

We may update these Terms. Material changes will be notified through the app, email or website and may require renewed acceptance. The Spanish version controls if translations conflict.

These Terms are governed by the laws of Costa Rica. Before filing a claim, both sides agree to try in good faith to resolve it through legal@getauraleads.com, without limiting access to any competent consumer authority or court.